Return, Refund and Cancellation Policy

Return policy:

Question: I received my ordered item. But the product is not meeting my expectation, can I return it?
Answer:
Yes, you can return the product within 7 days after receiving the product with the following conditions:

  1. Buyer needs to register their request on theballs.in.
  2. The product should be in unused condition.
  3. Product original packing and tags should remain intact as they were in delivered condition.
  4. Buyer will get the refund or replacement, once we receive the returned goods at the balls Office.
  5. If packing or original seal is broken then the balls will not return the product.

The balls used high-tech secure packing technique to pack the material with 2 times quality checks so chances of intransit damage are very minimal. However, if you observed any tempered packing or damage on box then do not accept the shipment or write-down the delivery remakes as tempered box. Any damaged product received by the buyer should be informed to theballs by email at contact@theballs.in within 24hrs of receiving the goods. Email should contain pictures of damage products and with details description of issue

If you received the damage product then shipping charges of return goods will be bear by theballs . If goods are return due to change in mind or personal choice then shipping charges will be bear by buyer. For example, if you order red color shoe and after receiving the goods you don’t like the color then you need to bear the shipping of returning the goods.

In case of returned product theballs will suggest you other option as well if you are still not interested then Amount will be transferred in your account in 10-15 days. In case of cancelled order theballs will transfer the amount immediately; however it will still take 4-7 days for transaction.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by theballs.in and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Disputes:

These terms and conditions are in accordance to the laws of India. Your use of this website and any dispute, controversy or claim directly or indirectly arising out of such use of the website is subject to the jurisdiction of the court of SAS Nagar Mohali, Punjab, India.

Through this website, you are able to link to other websites which are not under the control of theballs.in. We have no control over the nature, content, and availability of those sites.

The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, theballs.in takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Select your currency
INR Indian rupee